At bouncingball, we believe that gaming should always be fun, not stressful. Our platform is built for Filipino adults who want entertainment — and we take our responsibility to keep it that way seriously. This page outlines the tools, guidelines, and support resources available to every player on our platform.
For players aged 21 and above only. If you or someone you know needs help, please reach out to a qualified support service.
We give every registered player on bouncingball direct access to practical controls — no hoops, no waiting. Use them whenever you need to adjust your experience.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, the platform will automatically prevent further deposits until the period resets. Lowering your limit takes effect immediately, while raising it includes a short cooling-off period to protect you. This tool is one of the most effective ways to keep your spending predictable and within your personal budget. We encourage every player to set a deposit limit when they first register.
You can set a session duration limit so the platform notifies you when you have been playing for a set amount of time. Getting a reminder helps you step back, take a breath, and decide consciously whether to continue. Long uninterrupted sessions can affect your judgement, so regular breaks are always a good idea. You can customise the reminder interval to suit your own routine — whether that is every 30 minutes or every two hours. Staying aware of how long you have been playing is a simple but powerful habit.
If you feel like you need a short break from gaming, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. The cool-off period cannot be cancelled once it has started, giving you a genuine, commitment-backed pause. This is not a punishment — it is a tool designed to help you reset and return to gaming with a clearer head. You can request a cool-off at any time through your account settings or by contacting our support team.
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum period of six months or permanently. Once self-exclusion is activated, your account is locked and you will not be able to register a new account during the exclusion period. We take self-exclusion requests seriously and process them promptly. If you choose permanent self-exclusion, your account will be closed and your data handled in accordance with our Privacy Policy. Please contact our support team at support@bouncingball.bid to initiate a self-exclusion request.
A loss limit lets you cap the total amount you are willing to lose within a given time period — daily, weekly, or monthly. Once your loss limit is reached, you will be unable to place further bets until the period resets, regardless of your remaining balance. This tool is especially useful for players who want to enjoy the entertainment without the risk of chasing losses. Like deposit limits, reductions take effect immediately while increases require a review period. Setting a realistic loss limit from the start is one of the smartest moves any player can make.
Our support team is available to help you activate any of the tools above or to simply talk through your concerns. You can reach us by email at support@bouncingball.bid and we will respond as quickly as possible. We treat all responsible gaming enquiries with complete confidentiality and without judgement. If you are unsure which tool is right for your situation, our team can walk you through the options. Reaching out is always the right move — we are here to help, not to judge.
Gaming is entertainment. When it starts to feel like something else, it is worth paying attention. Here are some signs that your relationship with gaming may need a closer look.
If any of these sound familiar, please use the tools available in your account or contact our support team. You can also reach out to a professional counselling service in the Philippines for confidential guidance. Recognising the signs early is the most important step toward getting back in control.
bouncingball is committed to providing a safe and enjoyable environment for all Filipino players. If you ever feel that gaming is no longer fun, please do not hesitate to use our responsible gaming tools or get in touch with our team. You can also visit our FAQ page for quick answers about account controls, or review our Terms and Conditions for the full rules governing play on our platform. Remember: gaming should always be a choice, never a compulsion.