bouncingball Privacy Policy – How We Handle Your Personal Data

When you register on bouncingball, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information automatically when you use the platform, such as your device type, browser, IP address, and session activity. This technical data helps us keep the platform secure and running smoothly for all Filipino players. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. We only collect information that is necessary for the purposes described in this policy, and we do not ask for more than we need.

We use your personal data to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity as required by applicable regulations, and provide customer support. Your information also helps us personalise your experience on the platform and ensure that the games and features you see are relevant to you. We use technical data to detect and prevent fraud, protect the integrity of the platform, and comply with our legal obligations under Philippine law. We may also use your contact details to send you important account notifications, such as security alerts or updates to our policies. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

We do not sell your personal information to any third party. We may share your data with trusted service providers who help us operate the platform, such as payment processors, identity verification services, and technical infrastructure providers. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required by law.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the bouncingball platform is encrypted using industry-standard protocols. Access to your personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data protection responsibilities. We regularly review our security practices to ensure they remain effective against evolving threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential at all times.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing online gaming platforms. Transaction records and identity verification documents may be kept for a longer period to comply with anti-money laundering and financial reporting obligations. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you close your account, we will begin the process of removing your personal data in accordance with our retention schedule, subject to any outstanding legal or regulatory requirements. You may contact us at any time to ask about the specific retention period that applies to your data.

As a player on the bouncingball platform, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no longer a lawful basis for us to retain it. You also have the right to object to certain types of processing, such as direct marketing, and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team by email at support@bouncingball.bid with your request and account details. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

The bouncingball platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and help us understand how players interact with the site. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us measure traffic and usage patterns so we can improve the platform over time. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of some features. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features available on the platform. When we make changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. If we make significant changes that materially affect your rights, we will make reasonable efforts to notify you directly, such as by sending a notification to your registered email address. Your continued use of the bouncingball platform after any changes have been published constitutes your acceptance of the updated Privacy Policy.